New DHL Rules in Germany from May 2025 – What Expats Need to Know About Packstations and International Shipping

Starting May 1, 2025, DHL is introducing several important changes that affect Packstation use and international shipping. These updates will impact many Expats, online shoppers, and people who send packages abroad. Knowing the new rules will help you avoid delays and issues with your deliveries.

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1. What’s changing with Packstations?

✔️ App-only access: From now on, you can only pick up or send parcels via Packstation using the DHL app and your Post number. PIN codes and pickup cards are no longer supported.

✔️ Mandatory identity verification: New users must verify their identity digitally or at a post office.

✔️ Shorter pickup window: Parcels will only stay in the Packstation for 5 days (previously 7 days).

💡 Tip: Turn on push notifications in the app so you don’t miss your pickup window.

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2. Changes for international shipping

✔️ More detailed customs info: You now have to provide a description of contents, value, and recipient ID digitally when sending packages abroad.

✔️ No handwritten customs forms: All customs declarations must be digital, either via the DHL website or app.

✔️ Country-specific restrictions: Some countries now have new value or quantity limits for imported goods.

📌 Expats who send gifts or goods to family abroad will need to adjust to the new system.

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3. What Expats should keep in mind

✔️ Packstations remain a convenient and flexible option, but only for users with the DHL app

✔️ Digital preparation is key when shipping to another country – especially outside the EU

✔️ Incomplete customs declarations will lead to delays or refusal of shipment

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Conclusion

The new DHL rules offer more security and digital convenience, but also require more preparation. Expats should get familiar with the updated process to continue sending and receiving packages reliably – both within Germany and abroad.